Post by account_disabled on Apr 30, 2024 6:03:12 GMT -5
Let's talk about the advantages of investing in good online service from a company's point of view: Increased productivity When the company invests in the right tools to promote good online service, we see an improvement not only in customer satisfaction, but also in the team behind the service. With a well-trained team to resolve different types of demands and with the right technological tools at hand, productivity will increase. Agility in problem solving Another benefit of good online service is the agility with which customer demands are resolved.
And here comes an important point: in the customer's mind, digital channels are about greater Namibia WhatsApp Number List proximity, even if virtual – and if a demand is not resolved immediately, they need to know that the company is trying to resolve it as quickly as possible. Customer loyalty A service that combines all the characteristics mentioned above will certainly contribute to customer loyalty. And this can be a good goal for the company to achieve, since the costs of retaining a customer are lower compared to acquiring new customers. 5 tips for good online service We have seen so far that good online service needs to offer the best experience to the customer and also to employees. Therefore, here are 5 simple and practical tips to be implemented as soon as possible.
Train your team Training needs to be constant, as new demands may arise every day that attendants are not always prepared to resolve. In addition to technical training on the products and services offered or communication techniques, it is important that the company invests in training aimed at the emotional balance of employees. After all, it is a challenge to deal with different customer profiles. 2. Communicate simply and directly Clarity and objectivity need to be the focus of any good online service. Therefore, it is worth creating a service manual with the main questions and answers, to guide employees to be objective – but without losing empathy and the humanization of the conversation.
And here comes an important point: in the customer's mind, digital channels are about greater Namibia WhatsApp Number List proximity, even if virtual – and if a demand is not resolved immediately, they need to know that the company is trying to resolve it as quickly as possible. Customer loyalty A service that combines all the characteristics mentioned above will certainly contribute to customer loyalty. And this can be a good goal for the company to achieve, since the costs of retaining a customer are lower compared to acquiring new customers. 5 tips for good online service We have seen so far that good online service needs to offer the best experience to the customer and also to employees. Therefore, here are 5 simple and practical tips to be implemented as soon as possible.
Train your team Training needs to be constant, as new demands may arise every day that attendants are not always prepared to resolve. In addition to technical training on the products and services offered or communication techniques, it is important that the company invests in training aimed at the emotional balance of employees. After all, it is a challenge to deal with different customer profiles. 2. Communicate simply and directly Clarity and objectivity need to be the focus of any good online service. Therefore, it is worth creating a service manual with the main questions and answers, to guide employees to be objective – but without losing empathy and the humanization of the conversation.