Post by account_disabled on Apr 30, 2024 2:26:20 GMT -5
In a recent judgment that caught the attention of the public and consumers of banking services, the 3rd Federal Court of Justice in Itajaí made an important decision.
It was determined that Caixa Econômica Federal must reimburse a customer R$4,000, after discovering that fraudulent withdrawals were made from her account, exceeding the daily limit allowed by self-service terminals.
This case sets important precedents for consumer Canadian Biotechnology Email List safety and rights in bank fraud situations.
See below for more details about the case and how it affects consumer rights for future incidents.
The client, a 70-year-old woman, was the victim of a scam in which a criminal managed to access her account and make withdrawals totaling R$19,610.00, distributed in 12 operations over three days.
Understand: How do you know if a website is safe and not a scam? Take cover
On one of these occasions, the amount withdrawn in a single day exceeded the ceiling of R$2,000 stipulated for ATM withdrawals, reaching the sum of R$4,000 – an amount that exceeded the daily limit.
Court decision and implications
Judge Charles Jacob Jacomini, when analyzing the case, concluded that the banking institution could not be held responsible for withdrawals within the daily limit, as the bank has no way of controlling third parties obtaining the card and password.
However, the compensation applied to withdrawals that exceeded this limit , understanding that there was a failure in the bank's security and protocols, which justified the reimbursement to the customer.
It was determined that Caixa Econômica Federal must reimburse a customer R$4,000, after discovering that fraudulent withdrawals were made from her account, exceeding the daily limit allowed by self-service terminals.
This case sets important precedents for consumer Canadian Biotechnology Email List safety and rights in bank fraud situations.
See below for more details about the case and how it affects consumer rights for future incidents.
The client, a 70-year-old woman, was the victim of a scam in which a criminal managed to access her account and make withdrawals totaling R$19,610.00, distributed in 12 operations over three days.
Understand: How do you know if a website is safe and not a scam? Take cover
On one of these occasions, the amount withdrawn in a single day exceeded the ceiling of R$2,000 stipulated for ATM withdrawals, reaching the sum of R$4,000 – an amount that exceeded the daily limit.
Court decision and implications
Judge Charles Jacob Jacomini, when analyzing the case, concluded that the banking institution could not be held responsible for withdrawals within the daily limit, as the bank has no way of controlling third parties obtaining the card and password.
However, the compensation applied to withdrawals that exceeded this limit , understanding that there was a failure in the bank's security and protocols, which justified the reimbursement to the customer.